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FAQS

You Asked, We Answered

DO YOU ARRANGE DELIVERY TO OUR DOOR?

Yes, we provide Free Delivery to most suburbs Australia wide. To confirm if we deliver to your suburb, please send an email to info@carportsandoutdoors.com.au

HOW LONG WILL IT TAKE TO DELIVER?

All in stock items get dispatched in 2 business days. ETA: VIC  2-4 days, NSW  4-8 Days, QLD 6-10 days, WA 6 - 10 days, SA 4-8 days, ACT 4-6 days. 

All custom orders prepration timeframe is 8 - 12 weeks. Rest assured 98% of our customers receive their product within the given time frame.

DO YOU PROVIDE INSTALLATION SERVICE AS WELL?

Carportsandoutdoors.com.au provides DIY kits for the customers. All our kits comes with all required bits & pieces to complete the installation but not tools, like drill, screwdriver, ladder etc. No, we do not provide installation service.

WHAT’S INCLUDED IN THE COMPLETE KIT?

A complete kit means everything is included – posts, post's base, beams, roof frame, roof sheets, gutters, downpipes and screws, a complete list of parts and step by step instruction manual to assist with the installation.

DO I NEED A PLANNING AND/OR BUILDING PERMIT?

Please contact your local council to confirm if a Planning or Building Permit is required.

WHAT IS YOUR RETURN OR REPLACEMENT POLICY?

We always try to solve any issues with our products, missing items or damaged items will be replaced. To claim any damage or missing item, please take photo of the box before opening. Please email us the photos & details of the issue within 7 days of delivery. We will respond back to you within 2 business days.

WHAT ARE THE PAYMENT OPTIONS?

Most of our products can be purchased online with Credit Card, Debit Card, Paypal or Afterpay. For custom order, you can email us your request & we can start the order with 50% deposit & rest 50% once the custom order is ready for the shipping.

Few More FAQs

What are the benefits of using DIY carport kits?
DIY carport kits offer cost savings, customization options, and a sense of accomplishment. You can tailor the kit to your specific needs and assemble it at your own pace. Custom Size Order

Are the DIY kits suitable for beginners?
Yes, our DIY kits are designed with simplicity in mind. Clear instructions and pre-cut materials make assembly manageable for individuals with varying levels of experience. Please ask more product & installation information if not sure.

What materials are included in the kits?
Our kits typically include all necessary components, such as framing materials, roofing panels, hardware, and assembly instructions. Specific contents can vary based on the kit type & size.

Do I need special tools to assemble the kit?
Basic tools like drill, angle grinder and a ladder are usually sufficient. The required tools are outlined in the assembly instructions.

Are posts and drain pipe positions flexible?

Yes, thats correct, our kits give you this flexibility. You can move the posts reasonably and connect the drain pipe whichever side is suitable.

Can I customize the size and design of the carport?
Absolutely! Our DIY kits offer customization options for size, design, and even colour. You can create a carport that fits seamlessly with your existing space.

How long does assembly take?
Assembly times vary based on kit size and individual skill level. It can take a few hours to a day or more, depending on the project size.

Is a building permit required for installing a carport?
Regulations vary by location, so it's advisable to check with your local authorities. We can provide you with the engineering drawings required.

Are the DIY carports durable and weather-resistant?
Yes, we prioritize quality materials for durability and resistance to various weather conditions. Our carports, patio covers & awnings are designed to withstand the elements.

Can I get assistance during the assembly process?
Of course! Our customer support team is available to answer any questions you have during the assembly. Anyways easy to follow instructions will be provided via email.

What is the warranty on your DIY kits?
We offer a warranty on our DIY kits, covering manufacturing defects and material issues. Aluminum Frame upto 7 years & Roof Sheets upto 3 years.

Do you offer professional installation services?
Our focus is easy to install DIY kits. We do not provide installation service, we may have recommendations for professional installation in certain areas. Feel free to inquire about the details.

Can the carports be used for purposes other than vehicle storage?
Certainly! Our versatile carports can serve as outdoor workspaces, covered play areas, outdoor sitting & dining and more. Their functionality extends beyond vehicle protection.

How do I determine the right size of carport for my needs?
We can assist you in choosing the appropriate size based on your intended use and available space. Just provide us with some details about your requirements. Custom Size Help

How do I order a DIY carport kit?
Ordering is easy – simply browse our website, choose the kit that suits your needs, customize as desired, and follow the checkout process on our website. Order Online

What if I encounter issues during assembly?
Don't worry. Our customer support is here to help. Reach out to us via WhatsApp (+61450058800), Facebook Messenger or email, and we'll guide you through step by step.

For any additional questions or inquiries, please don't hesitate to contact our friendly team. Your outdoor enhancement journey begins here! Carports and Outdoors

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