Refund policy

Return/Refund Policy

We hold deep respect and genuine concern for each of our customers.

1.1 In case of damaged or faulty products Carports & Outdoors will present you with all available solutions that are guaranteed to achieve a satisfactory outcome.

1.2 All items must be inspected within 7 days of receipt of goods. Carports & Outdoors must be notified of any issues in writing, including damages, defects, incorrect products or missing parts, within this timeframe. In the absence of the required photos, we will be unable to provide a resolution. Kindly lodge the query on the After Sale Support button on our website. https://www.carportsandoutdoors.com.au/after-sale-support

1.3 Change of Mind returns: We regret to inform you that we do not accept change of mind returns. We encourage you to take your time and conduct thorough research prior to placing an order.

1.4  Order Cancellation Policy

• Within 24 Hours of Order Placement:
  Cancellations made within 24 hours of placing an order will incur a 3.5% fee to cover transaction costs associated with bank, card, or payment platform processing. This fee will be deducted from the total amount before the refund is issued.
• After 24 Hours and Before Dispatch:
  Cancellations requested after 24 hours and prior to dispatch will incur a 7.5% fee of the total order value to cover administrative and processing costs. This fee will also be deducted from the total amount before the refund is issued.
• After Dispatch:
  Once the order has been dispatched, it cannot be cancelled. We kindly ask that you take your time to review your order carefully before finalising your purchase.

For any inquiries or assistance, please contact our customer support team at [email protected]. Kindly include your order number in the subject line.

At Carports and Outdoors, your satisfaction is our top priority.