Shipping policy

Delivery and Shipping Policy

  1. We strive to deliver goods within reasonable timeframes. However, occasional delays may occur due to unforeseen circumstances.Carports & Outdoors cannot be held liable for any delays or failures to deliver products within estimated or stated timeframes.

  2. Standard Shipping Coverage:
    Our standard shipping rates apply to locations within a 100 km radius of major Australian metropolitan cities, including Melbourne, Sydney, Newcastle, Canberra, Adelaide, Brisbane, Gold Coast, Sunshine Coast, Perth, and Hobart.

    Free Delivery Promotion:
    Our free delivery promotion covers standard shipping charges only. If your delivery address falls outside the standard coverage area, such as in regional or remote locations, partial shipping fees may apply.

    Additional Charges for Regional Areas:
    In cases where additional shipping costs are required for deliveries beyond the standard coverage, we will notify you of the applicable difference. These charges must be paid prior to dispatch to ensure timely processing and delivery of your order.

    Order Cancellation Due to Shipping Cost
    If you choose to cancel your order due to additional shipping charges, a cancellation fee of 3.5% will be deducted from your refund to cover payment gateway and bank/card processing fees.

  3. In the event of a delay within our awareness, we will make every effort to inform the customer promptly.

  4. Customers must provide complete and accurate delivery address information, including delivery address and recipient's name. Carports & Outdoors will not be liable for any delivery issues arising from incomplete or inaccurate information. Charges will apply for redirecting to a new address. Please note that parcels may require a signature upon delivery.

  5. Customers must wait for the complete delivery of all packages associated with their order before scheduling an installation with third parties. Carports and Outdoors assumes no liability for any delays, including those impacting the installers, caused by late deliveries or missing components.

  6. The risk of loss or damage to the products transfers to the customer on the date of delivery.

  7. Customers must inspect all items within 7 days of receipt of goods. Any issues, including damages, defects, incorrect products, missing parts, or unsuitability, must be reported to Carports & Outdoors within this timeframe. https://www.carportsandoutdoors.com.au/after-sale-support


Delivery Timeframe

  1. All in-stock products will be dispatched within 3 to 5 days upon receipt of full payment. For out-of-stock and custom orders, the estimated timeframe is 8 to 12 weeks.

  2. You will receive a notification once your product is packed and ready for delivery. An email will also be sent containing tracking details for your shipment. Please read that email carefully and use the tracking details to check the delivery status.

  3. Please note that delivery times may be extended due to the workload of our delivery partners. However, we are pleased to report that 98% of our customers receive their orders within the specified timeframe.